The Materials You Need When You Need Them

Customer Service

Ed Fagan Inc. takes great pride in the ISO Certified level of service we provide to our customers. We have supplied specialty metals, alloys, and hard-to-locate materials to high-technology industries since 1965. Our specialty is solving the inventory management problems of our customers.

Sales Representatives
If you would like information on our Consignment Programs, Custom Stocking Programs, Just-in-Time Shipping; or on issues related to specific metals, alloys and applications (including issues with documentation), please contact one of our Sales Representatives. One can be reached at:
Nationwide Toll Free: 800-348-6268
East Coast Fax: 201-891-3207
West Coast Fax: 562-598-7122
 Email: customerservice@edfagan.com

Accounting
Our Accounts Payable & Receivable can be reached at: 201-891-6159 Option 3. To download a copy of our credit application, please click here.

Technical Information
If you have a technical question relating to a Controlled Expansion, Electrical/Electronic Nickel, Soft Magnetic or Refractory application, or need assistance with a specific material, you can visit our Technical Information page here, or email our Ask the Experts service here; TheExperts@EdFagan.com

Hard-to-Find Materials
If you need a special purpose material that you can’t find, please use our Hard-to-Find, Material-Locator service here. If you can’t find it, we’ll source it for you.

Shipping
To inquire about a pending shipment, please call our Shipping Department at:

East Coast: 201-891-4003
West Coast: 562-431-2568


Contacts
For other Ed Fagan Inc. contact numbers; and International contacts, phone numbers, faxes, and email addresses, please click here.

Policies

No Order Too Small
If you have a material requirement that you think is too light to be of interest to the large produces; if you have a production requirement that does not justify a mill run, please look to Ed Fagan Inc. Our business is supplying major manufacturers and their subsidiaries with less than mill quantities. When you buy from us, you’ll notice we invoice many items in weights down to 1/100th of a pound. This is because many of our items are sold in quantities of less than one pound. We can also sell much larger quantities. And we treat all customers with equal respect. Most of our largest accounts began with just a minimal order. We also offer various stocking programs that can ease your inventory planning and cash flow. Please call one of our Sales Representatives to inquire about what type of program can best help you.

Certification
All orders are certified with shipment.

Satisfaction
Ed Fagan Inc. stands behind all of our products and services, however, if something is not being resolved to your satisfaction, please call 800-782-9657 and ask either for the Los Alamitos Sales Manager, or our General Manager. If they are not available, we will take a message or you can leave them voicemail. They will call you back shortly.